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Strategy, culture, music, business — examined from the inside of a career built at the intersection of all four.
It is a misconception that a concert is all about the artist on stage. While they are a key component to the success of the venue, they are not as important as the customer. The customer is the person who buys the ticket… the food… the drinks… the merchandise…the VIP packages… and whom the sponsors […]
The Balanced Scorecard is a strategic instrument that organizations use to analyze the core components of their operational efficiency and how they relate to the bottom line. Fundamentally, Scorecards tackle four elements of business operations. Finance Internal Processes Customer Learning and Growth Inexperienced managers primarily focus on the finance aspect of the business. They […]
Note: The following article is copied from my LinkedIn feed. Follow me by clicking here. While on, what I call a drumming sabbatical, in 2005. I traveled four to five hours by bus every month from Berlin, NH to Boston, MA to study with legendary drummer Kenwood Dennard. The hour-long events turned out to be MUCH more […]
Note: The following article is copied from my LinkedIn feed. Follow me by clicking here. Stakeholder management is vital to a business’ success. Not to be confused with the financial “shareholders,” stakeholders represent all the persons with a “stake” in your company. This can be anyone from customers to employees, suppliers, and shareholders to […]
Click Here to Read Cashless Sales in the Festival Industry Opens the Door for More Efficient Venue Operations from my LinkedIn feed.
Formal Theories of Mass Behavior teaches us that when faced with a decision, the consumer will pull from external stimuli to test their initial hypothesis of what they anticipate the outcome to be. For instance, if you think a glass will break when you drop it. You can let it fall to the ground […]